Legal
Privacy Policy
Last updated: January 15, 2025
Hampton Roads Aerial ("we," "us," or "our") operates as a commercial drone photography business based in Hampton Roads, Virginia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Information You Provide Directly
- Contact form submissions: name, email address, phone number, property address, and message content
- Service inquiry details: requested service type, project scope, and preferred timeline
- Business information provided during the quoting or booking process
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL
- Device information: operating system, screen resolution, and general hardware type
- Analytics data: page views, session duration, and navigation paths (collected in aggregate)
Information We Do Not Collect
We do not collect payment card numbers or financial account information. All payments, if processed online in the future, will be handled by a PCI-compliant third-party processor.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request
- To prepare and deliver quotations, invoices, and project deliverables
- To communicate project status, scheduling, and delivery updates
- To improve our website, services, and customer experience
- To comply with legal obligations and enforce our Terms of Service
- To send occasional service announcements or updates (you may opt out at any time)
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
5. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Contact form submissions are retained for up to 24 months. Client project files and communications are retained for up to 7 years for business and tax purposes. You may request deletion of your personal information at any time (see Your Rights below).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Portability: Request that we provide your data in a machine-readable format
- Opt-out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: